Pre-Sales

Now Deakonet products are exported to all over the world. How to manage the sales channel is very important to Deakonet and also the clients. Deakonet always prefers to collaborate with wholesaler/distributor.

                                                                                        

OEM/ODM

We are willing to give the A-level distributor rights, or even exclusive distributor rights to clients with strong sales and service capability for certain market / product. They would enjoy our most competitive price and special discount for substantial order.

Deakonet Brand

For specific markets, we prefer to operate as a co-brand with our clients, or offer our own brand (Deakonet) products and services to dealers.

In Sales

Technical Support

During sales technical support,includes our professional sales engineers will recommend product to its clients according to their requirement and help to choose the most suitable models for them.
In addition,we will provide heat pump product catalogs, technical manuals, and past reference cases. Our professional technical engineers will help provide a comprehensive solution, including not only the selection of heat pump models but also professional project design suggestions, to recommend the most suitable heat pump solutions to customers.

Applying Local Certificates

Based on the different requirement from different countries, Deakonet can help to apply for required product certifications as to the needs of customers.

After-Sales

Customer Visiting

We visit customers at least twice a year for after-sales updates, technical training, new product introduction, and marketing strategy discussion. And we also invite our customers to visit our company from time to time, ensuring close communication with the customers.

Warranty Service

We provide not only fixed longer warranty service but also flexible warranty package including daily maintaining, repairing, replacing and spare components . We are planing establish our own or cooperated after sales service center in main European countries to make sure our quality after service always available in local market.

Technical Training

Technical training is one regular project of our technical support, on-site or online training subject to the client’s request. The training covers the product model selection, installation, troubleshooting, new product introduction, etc.

FAQ

1.What is an air source heat pump?

An air source heat pump (ASHP) is a heating and cooling system that extracts heat from the ambient air and transfers it indoors or outdoors, depending on the desired effect.It uses the principles of refrigeration to absorb heat from the outside air and deliver it inside a building for heating water tank and room purposes.
During hot weather, the process can be reversed to provide cooling by extracting heat from insideand releasing it outside.ASHPs are known for their energy efficiency and can be used in residential, commercial and industrial settings. They are considered a renewable and environmentally-friendly alternative to traditional heating and cooling systems.

2.How to choose a right heat pump?
It is a very important to choose a right size heat pump ,it can not only save you energy costs but also provide you with a comfortable living environment.
When choosing a heat pump, you not only need to consider the size of the building and the heating demand, but also consider the thermal insulation and heat dissipation effect of the building to choose the right heat pump, if you do not know how to calculate the heating demand, welcome to consult us at any time, we will sincerely answer for you.
3.How often will a heat pump need maintain?
Generally, the life of the heat pump has 10-15 years, but the heat pump to maintain long-term stable work requires good maintenance, usually, 1-2 times a year maintenance is necessary, before the heating season or after the end of the heating season, it needs good maintenance to extend the service life of the heat pump.